.support-portal { min-height: 100vh; }
.sp-shell { width: min(1180px, calc(100% - 2rem)); margin: 0 auto; }
.sp-bar {
  display: flex;
  align-items: center;
  gap: 1rem;
  padding: 0.85rem 0;
  flex-wrap: wrap;
}
.sp-nav { display: flex; gap: 0.35rem; flex-wrap: wrap; flex: 1; }
.sp-nav a {
  text-decoration: none;
  color: var(--graphite, #2B3440);
  padding: 0.4rem 0.75rem;
  border-radius: 999px;
}
.sp-nav a:hover { background: rgba(255, 255, 255, .7); }
.sp-user { display: flex; align-items: center; gap: 0.6rem; color: var(--ink-soft, #3E4956); font-size: 0.9rem; }
.sp-user form { margin: 0; }
main.sp-shell { padding: 1.4rem 0 3rem; }
.sp-kicker { letter-spacing: .12em; text-transform: uppercase; font-size: .75rem; margin: 0 0 .4rem; }
h1 { margin: 0 0 .4rem; }
.sp-lede { max-width: 46rem; margin: 0 0 1rem; }
.sp-filters, .sp-form { display: flex; flex-wrap: wrap; gap: .8rem; align-items: end; margin: 0 0 1rem; }
.sp-filters label, .sp-form label { display: flex; flex-direction: column; gap: .3rem; font-size: .85rem; min-width: 10rem; flex: 1; }
.sp-form { flex-direction: column; align-items: stretch; }
.sp-split { display: grid; grid-template-columns: 1fr 1fr; gap: .8rem; }
input, select, textarea {
  font: inherit;
  color: inherit;
  background: #fff;
  border: 1px solid var(--silver-mid, #C0C6CE);
  border-radius: 12px;
  padding: .55rem .7rem;
}
textarea { width: 100%; resize: vertical; }
.sp-table-wrap { overflow-x: auto; margin-bottom: 1rem; }
.sp-table { width: 100%; border-collapse: collapse; background: rgba(255,255,255,.72); border-radius: 16px; }
.sp-table th, .sp-table td { text-align: left; padding: .7rem .6rem; border-bottom: 1px solid rgba(43, 52, 64, .12); vertical-align: top; }
.sp-table th { font-size: .75rem; letter-spacing: .06em; text-transform: uppercase; }
.sp-muted { color: var(--ink-soft, #3E4956); font-size: .82rem; }
.sp-empty { color: var(--ink-soft, #3E4956); }
.sp-badge {
  display: inline-block;
  border-radius: 999px;
  padding: .12rem .5rem;
  background: var(--accent-soft, #E7F3FA);
  color: var(--blue-text, #0E4E75);
  font-size: .78rem;
  margin-right: .25rem;
}
.sp-urgent, .sp-high { background: #FDE8E8; color: #9F1239; }
.sp-awaiting_approval, .sp-low { background: #FEF3C7; color: #92400E; }
.sp-resolved, .sp-sent { background: #DCFCE7; color: #166534; }
.sp-failed, .sp-late { color: #9F1239; font-weight: 600; }
.sp-closed, .sp-rejected { background: #E6E9ED; color: #2B3440; }
.sp-panel, .auth-card.sp-login {
  background: rgba(255, 255, 255, .78);
  border-radius: 20px;
  padding: 1rem 1.1rem;
  margin: 0 0 1rem;
  box-shadow: 0 14px 34px rgba(43, 52, 64, .08);
}
.sp-panel summary { cursor: pointer; font-weight: 600; }
.sp-alert, .sp-notice { border-radius: 12px; padding: .7rem .9rem; }
.sp-alert { background: #FDE8E8; color: #9F1239; }
.sp-notice { background: #E7F3FA; color: #0E4E75; }
.sp-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: .8rem; margin-bottom: 1rem; }
.sp-stats article {
  background: rgba(255,255,255,.78);
  border-radius: 16px;
  padding: .9rem 1rem;
}
.sp-stats h2 { font-size: .78rem; letter-spacing: .05em; text-transform: uppercase; margin: 0; }
.sp-stats strong { display: block; font-size: 1.45rem; margin: .25rem 0; }
.sp-stats span, .sp-bar-row span { font-size: .85rem; }
.sp-bar-row { display: grid; grid-template-columns: minmax(8rem, 14rem) 1fr auto; gap: .6rem; align-items: center; margin: .35rem 0; }
.sp-bar { background: rgba(43, 52, 64, .08); border-radius: 999px; height: .7rem; overflow: hidden; }
.sp-bar span { display: block; height: 100%; background: var(--blue-text, #0E4E75); border-radius: 999px; }
.sp-kanban { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(220px, 1fr); gap: .7rem; overflow-x: auto; padding-bottom: .5rem; }
.sp-column { background: rgba(255,255,255,.55); border-radius: 16px; padding: .7rem; min-height: 12rem; }
.sp-column header { display: flex; justify-content: space-between; align-items: baseline; gap: .4rem; }
.sp-column h2 { font-size: .95rem; margin: 0 0 .5rem; }
.sp-card {
  display: flex; flex-direction: column; gap: .35rem;
  text-decoration: none; color: inherit;
  background: #fff; border-radius: 14px; padding: .7rem; margin-bottom: .5rem;
}
.sp-card strong { font-size: .92rem; }
.sp-meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: .6rem; margin: 0 0 1rem; }
.sp-meta div { background: rgba(255,255,255,.72); border-radius: 14px; padding: .7rem .8rem; }
.sp-meta dt { font-size: .72rem; letter-spacing: .06em; text-transform: uppercase; }
.sp-meta dd { margin: .2rem 0 0; }
.sp-timeline { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: .8rem; }
.sp-msg { border-radius: 16px; padding: .8rem .9rem; background: #fff; }
.sp-msg header { display: flex; flex-wrap: wrap; gap: .45rem; align-items: baseline; margin-bottom: .4rem; }
.sp-out { border-left: 4px solid var(--blue-text, #0E4E75); }
.sp-in { border-left: 4px solid var(--silver-mid, #C0C6CE); }
.sp-body { white-space: pre-wrap; font-family: inherit; margin: 0; }
.sp-actions { display: flex; flex-wrap: wrap; gap: .4rem; }
.sp-login-wrap { min-height: 100vh; display: grid; place-items: center; padding: 1.5rem; }
.sp-login { width: min(28rem, 100%); }
.sp-login h1 { font-size: 1.8rem; }
.sp-flags, .sp-errors { list-style: none; padding: 0; margin: 0; }
.sp-flags li, .sp-errors li { padding: .55rem 0; border-top: 1px solid rgba(43, 52, 64, .12); }
.sp-flags li { display: flex; justify-content: space-between; gap: 1rem; }
.sp-pager { display: flex; gap: 1rem; align-items: center; }
.sp-badges { display: flex; flex-wrap: wrap; gap: .35rem; align-items: center; }
@media (max-width: 720px) {
  .sp-split { grid-template-columns: 1fr; }
  .sp-bar-row { grid-template-columns: 1fr; }
}